Getting Into Your Genting Account
Genting Casino Fountain Park is a physical casino based at 124 Dundee Street, Edinburgh, EH11 1AF. It is a real-world venue, not an online-only brand. Because of that, there is no special login page that belongs just to this property. All member access goes through the main Genting Casinos website at gentingcasinos.co.uk, which looks after every UK venue in one shared system.
So if you search for a separate “Fountain Park login page”, you will end up back at the standard Genting login screen. That is normal. Your usual Genting member login works perfectly well for anything connected with Edinburgh offers, venue details, and your membership.
To sign in, open gentingcasinos.co.uk and find the Login or Sign In button, normally sitting in the top-right corner. Then you simply:
- Type in the email address linked to your Genting account.
- Enter your password with care.
- Press the confirmation button to continue.
- Complete any extra security step if the site asks for one.
- Wait a moment while it loads your member dashboard.
- To get content linked to Edinburgh, go to the Venues or Local Casinos area and pick Fountain Park from the list.
On a phone or tablet, the process is basically identical. The site automatically adapts to smaller screens, so there is no separate app you must download.
One small safety habit is worth repeating: when you are on a shared or public device, log out by hand once you finish. Do not just close the tab and assume the browser has logged you out for you.
If You Cannot Get In
Access problems do happen. Maybe a forgotten password, maybe a typo. It is frustrating, but usually it is fixed fairly quickly.
From the main login page, look for the Forgot Password or Reset Password link. Click it, then add the email address you originally registered. After that, check your email inbox. Genting will send out a password reset link - these links do not last forever, so open it reasonably soon. Follow the instructions, choose a new password, confirm it, and you should be back in your account.
If you do not see the email after a few minutes, have a look in your junk or spam folder first; in most cases that is where it has gone.
When you have done all that and it still will not work, you can move on to other support routes:
| Recovery Method | Where to Find It | Typical Resolution Time |
|---|---|---|
| Password reset email | Login page - Forgot Password link | A few minutes |
| Website contact form | gentingcasinos.co.uk contact section | 1-2 business days |
| Phone support (Edinburgh) | +44 (0) 131 228 4446 | During venue operating hours |
Calling the venue is usually the quickest option if your issue feels urgent or time-sensitive. The contact form is more suited to things that can wait for a reply over the next day or two.
Registering for the First Time
If you have not created a Genting account yet, the signup is also done using the same main platform. One set of login details works across all Genting venues in the UK, including Fountain Park, so there is no second registration needed purely for Edinburgh.
Visit gentingcasinos.co.uk and click on Register or Join. The form will ask for a few basics: your full name, date of birth, an email address, and a password of your choice. You also need to provide a valid UK address, as the system runs in GBP and is built for UK-based customers. Finally, you confirm that you are 18 or older. That age check is required by UK law, not just a optional checkbox.
After you send the form, go to your inbox again. You should receive a verification email - open it and follow the confirmation link inside. Once verified, you can log in, and your member dashboard will be active for all Genting properties, Fountain Park included.
